AI-Driven Customer Service Solution
DeskDingo is an AI-powered web app designed to enhance customer service through efficient live chat and help center functionalities. It aims to boost sales and improve customer satisfaction by minimizing response times and fostering loyalty. Key features include a unified inbox that consolidates customer interactions for streamlined workflow management and a live dashboard that provides real-time insights into active support agents and website visitor statistics.
The software incorporates an AI Bot that interacts with customers and addresses inquiries using customizable functions and a knowledge base. Users can monitor the bot's conversations and step in when necessary. The Knowledge Base feature facilitates self-service for customers, helping them find solutions independently while supporting customer support agents with relevant resources. DeskDingo is customizable, allowing users to tailor features to their needs, and offers a free plan for initial use.
